Terms & Conditions

How to order

We are able to take online/telephone orders from New Zealand. For international orders, rates will be calculated on an individual basis from e-mail enquiry.

All payment is via PayPal (a secure site used by E-Bay) or by Direct Banking. You can pay with your credit card (Visa or Mastercard) if you don’t have a PayPal account.


All prices are in New Zealand Dollars (NZD), and include GST.


Delivery will be by Couriers and New Zealand Post.

PayPal orders are instantly generated and your order will be dispatched on the next working day.

Goods paid for via Direct Banking will be dispatched when the payment shows.

Returns & Refunds

If your resources are obviously damaged through transit, please do not sign for their receipt and contact us.

No refunds on purchases, however, goods damaged in transit will be replaced on our receipt of the damaged item. Baby Talk NZ will cover the cost of return postage for any damaged item.

Workshop Cancellation Policy

Bookings for these workshop types:

  • Private Workshops
  • Public Workshops
  • Centre Accreditation Workshops
  • Organisation WorkshopsHave the following cancellation fees:
7 days notice of cancellation or moreNilNil
2-7 days notice given$5$50
Less than 48 hours notice given$10$100
Refunded if new workshop booked within12 weeks4 weeks